Shipping policy

Shipping Policy

Last Updated: August 16, 2026

This Shipping Policy explains how orders placed through COASTAL, operated by JOSHUA GARAY LLC, are processed and delivered.

Shipping Destination

COASTAL serves customers in New Zealand.

Availability of delivery may depend on the customer's exact location and the products ordered.

Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

During periods of unusually high demand, processing may take longer.

Estimated Delivery

Estimated delivery times are generally:

5–12 business days after dispatch.

Delivery estimates are provided as guidance and are not guaranteed unless expressly stated otherwise at checkout.

Delivery may be affected by:

Carrier delays;
Customs procedures;
Public holidays;
Severe weather;
Remote delivery locations;
Incorrect or incomplete delivery information;
Other circumstances outside our reasonable control.

Shipping Confirmation

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information where tracking is available for the selected delivery service.

Tracking information may take some time to update after dispatch.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover an error in your shipping information, contact support@coastal.com immediately.

We cannot guarantee that an address can be changed after an order has entered fulfilment.

Customs, Duties and Taxes

Where applicable, international shipments may be subject to customs duties, import taxes, GST, or other government charges.

Any applicable charges and their treatment will depend on the destination, order, checkout arrangement and applicable law. Where such charges are not collected at checkout, the customer may be responsible for paying them to the relevant authority or carrier.