Terms of service

Terms of Service

Last Updated: August 16, 2026

Welcome to COASTAL. These Terms of Service govern your access to and use of our website, products, services, and online store.

COASTAL is operated by:

JOSHUA GARAY LLC
5800 Ford Rd
Rocklin, CA 95765
United States

Email: support@coastal.com

By accessing our website or purchasing from COASTAL, you agree to these Terms of Service.

1. Online Store Terms

By using our website, you confirm that you have the legal capacity to enter into a binding agreement or that you are using the website with the permission of a parent or legal guardian where required.

You may not use our products or services for any unlawful or unauthorised purpose.

You must not transmit malicious code, viruses, or other material designed to interfere with the operation or security of our website.

2. Products and Services

We make reasonable efforts to display our products, descriptions, specifications, colours, images, and prices accurately.

However, the appearance of colours and products may vary depending on your device or screen.

We reserve the right to modify or discontinue products or services at any time, subject to existing orders and applicable consumer law.

3. Prices

Product prices are displayed on our website and may change without prior notice.

The price applicable to your purchase is the price displayed and accepted at the time your order is placed, subject to correction of genuine errors where permitted by law.

Any applicable shipping charges, taxes, or other charges will be displayed or communicated where required.

4. Orders

Submitting an order does not necessarily mean that the order has been accepted.

We reserve the right, where legally permitted, to refuse or cancel an order for legitimate reasons, including:

Product unavailability;
Incorrect pricing or product information;
Suspected fraud or unauthorised transactions;
Payment authorisation failure;
Shipping restrictions.

If payment has already been collected for an order that we subsequently cancel, an appropriate refund will be issued.

5. Payment

Customers must provide accurate and authorised payment information.

Payments may be processed by third-party payment providers available through our Shopify store.

We do not guarantee that every payment method will always be available.

6. Shipping and Delivery

Shipping times shown on our website are estimates unless expressly stated otherwise.

Delivery may be affected by carriers, customs, weather, remote locations, public holidays, or other circumstances outside our reasonable control.

Please refer to our Shipping Policy for additional information.

7. Returns and Refunds

Returns, refunds and replacements are handled according to our Refund & Return Policy and applicable consumer protection laws.

Nothing in these Terms is intended to exclude, restrict, or modify rights or remedies that cannot legally be excluded.

Customers in New Zealand may have statutory rights under applicable New Zealand consumer protection legislation.

8. Accuracy of Information

We make reasonable efforts to ensure information presented through our store is accurate and current.

Occasional typographical, pricing, product-description, availability, or other errors may occur.

Where legally permitted, we may correct genuine errors and update information.

9. Intellectual Property

Unless otherwise stated, website content owned by COASTAL or its licensors—including text, graphics, branding, design elements, and original website materials—is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, commercially exploit, or republish protected content without appropriate authorisation.

10. Third-Party Services

Our website may use or link to third-party services.

We are not responsible for the independent content, privacy practices, availability, or terms of third-party websites and services that we do not control.

Your use of third-party services may be subject to their own terms and policies.

11. Prohibited Uses

You may not use our website:

For unlawful activities;
To infringe intellectual property rights;
To submit false or misleading information;
To distribute malware or malicious code;
To attempt unauthorised access to our systems;
To interfere with website security;
To conduct fraudulent transactions.

12. Limitation of Liability

To the maximum extent permitted by applicable law, COASTAL and JOSHUA GARAY LLC will not be liable for indirect, incidental, special, or consequential losses arising from use of our website or services where such liability may legally be excluded.

Nothing in these Terms excludes or limits liability or consumer rights where doing so would be prohibited by applicable law.